Yes, COD is available. However, we recommend choosing prepaid payment for a smoother and faster delivery experience. Prepaid orders may also be eligible for special discounts.
Refusing a COD order results in wasted time and cost. Customers who refuse parcels without valid reasons may be blacklisted and restricted from placing COD orders in the future.
No. As soon as an order is placed, it is automatically processed for shipping. Therefore, we do not accept cancellations or modifications after checkout. Please review your order details carefully before confirming.
We do not accept general returns or refunds. However, if you receive a defective product, you must:
1. Record a clear unboxing video.
2. Email us at info@prarro.com within 3 days of delivery.
3. Include your Order ID and a brief description of the defect.
Once verified by our team, we will arrange a pickup and initiate a refund or replacement.
If your order hasn’t arrived within 7 business days, please email us at info@prarro.com with your Order ID. We’ll check the logistics and update you at the earliest.
Our bags are designed to make travel lighter, smarter, and stress-free. Each product is developed with practical features, compact design, and everyday utility in mind. (More product-specific benefits can be added later.)
Yes! You’ll receive an order confirmation email immediately after placing your order. Once shipped, you’ll also receive a tracking link to follow your parcel.
